VRI Provides Culturally Affirming, Non-Biased Care to Limited English Proficient Patients

Community health centers nationwide are grappling with how to meet the needs of a growing and diverse patient population while also striving to improve clinical effectiveness and operate patient-centered safety models. Howard Brown Health, one of the nation’s largest lesbian, gay, bisexual,...

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How a Federal Ruling on the ADA Shifted the Paradigm for Language Access

Language access is an undisputed necessity for patients when they are seeking medical care, and federal laws protect the right to that access. Title IV of the 1964 Civil Rights Act guarantees language access to limited English proficiency (LEP) patients, and the American with Disabilities Act...

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How Do You Know if Interpreters are HIPAA Compliant?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federally mandated law that protects patients' privacy and all identifiable health information from being shared without a patient’s consent. However, the Privacy Rule that is attached to HIPAA allows for minimally...

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The Joint Commission: Inspiring Safe and High-Quality Healthcare

As most healthcare organizations are aware, the Joint Commission is an independent, not-for-profit organization that accredits and certifies healthcare organizations and programs in the United States. Accreditation and certification by the Joint Commission is recognized nationwide as a symbol of...

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Your Office Needs an ASL Interpreter...Now What?

Your medical office has just set an appointment with a Deaf patient. Now you need to arrange for an American Sign Language (ASL) interpreter. If this is the first time your office has needed ASL interpreting, you might not know where to start, but there are straightforward ways to ensure you...

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Your Checklist for Selecting the Best VRI Company

Interpreting services are a necessity in medical environments for Deaf patients. The quality of their care depends on clear and effective communication, and interpreters help make that happen. The Americans with Disabilities Act (ADA) and Rehabilitation Act of 1973 outlines the legal obligations...

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InDemand Interpreting Provides Immediate Access to Medical Interpreters at 2018 Seattle/King County Clinic 

For the fifth consecutive year, InDemand had the opportunity to provide video remote interpreting (VRI) services for the Seattle/King County Clinic held at the KeyArena at Seattle Center September 20 – 23. The four-day, volunteer-driven clinic provides a full range of free dental, vision and...

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Three Federal Mandates that Ensure Access for Deaf Patients

There are three federal mandates created to ensure that people with disabilities have equal access to quality healthcare. Title VI of the Civil Rights Act of 1964 outlines requirements for providing language access in healthcare facilities that accept any type of federal funding. Section 504 of...

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Health Systems Share the Benefits of Immediate Access to Medical Interpreters with Video Remote Interpreting

The September/October issue of Patient Safety Quality Healthcare (PSQH) magazine featured several InDemand clients who are successfully using video remote interpreting (VRI) to improve communication with their limited English proficient (LEP), Deaf and hard or hearing patients. The story...

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