How to Gain Better Adoption of Technology within Healthcare Environments


This is the first post in a series of five articles highlighting Adoption Effectiveness for the Healthcare Setting.

It can be a challenge for any company to adopt new technologies. To better support clients with video remote interpreting (VRI) technology implementations, InDemand Interpreting partnered with Slalom. Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future. Working with Slalom, InDemand evolved our thinking from a focus on change management to adoption effectiveness. While it may sound like semantics, the nuances behind the words proved to be a game-changer for us and our healthcare clients.


Most clinicians and administrators now recognize that video remote interpreting (VRI) enables clinicians to provide greater language access for limited English proficient (LEP), Deaf and hard of hearing (HOH) patients, improving clinician effectiveness and patient satisfaction. The key to achieving those desired results lies in the skillful implementation of VRI. At InDemand, we saw some clients thrive when adopting VRI whereas other clients struggled to efficiently achieve their desired outcomes.

Our partnership with Slalom has illuminated a few critical aspects of adoption effectiveness, which is why we created a five-part blog series to provide insight into what we learned through the journey. During the coming weeks, we’ll highlight a few of the most essential elements of true adoption effectiveness so other leaders might leverage these same ideas within their own organizations.

Priorities for Adoption Effectiveness

As healthcare administrators know, implementing a new technology in a healthcare environment can be challenging. Healthcare organizations face many obstacles including the challenge of meeting the communication needs of an ever-growing, diverse patient population, changing regulations and the need to embrace technology to bridge the gaps in language access. The ongoing shift from volume-based to value-based care has had a positive impact on healthcare across the board, but requires changes in behaviors, processes and the use of technology.

Slalom partnered with InDemand to identify key areas of focus to ensure adoption effectiveness:

  1. Support effective change within an organization
  2. Engage active sponsorship and on-the-ground advocates
  3. Proactively mitigate implementation challenges
  4. Ensure effective and timely communications

Join us on August 23 for the next iteration of our series: Support effective change within an organization. Guest blogger Kim Taylor, a Solution Principal and Leadership Coach with Slalom, will discuss how change is perceived, processed and adopted within an organization.

Please reach out to me, Casey Zanetti, with your thoughts and feedback on this post and if there’s something you’d like for us to be sure to cover in this series at

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