This is the fifth blog in a series where we will explore excellence in video remote interpreting and what to consider when selecting a language services partner.
It is important to select a VRI solution that offers features and functions that satisfy the needs of your providers and their patients. In fact, by selecting a VRI application that’s right for your organization, it can improve the adoption/acceptance of VRI among your clinical staff. We recommend considering four key features to maximize the impact of your language services program. To learn about InDemand features and benefits, visit here.
Does the VRI provider offer hands-free setting controls?
It can be very difficult for a clinician to modify the volume, enable the privacy screen or make other changes to the screen during a physical exam. We recommend understanding whether or not a provider offers a “hands-free setting control” option. With this feature, clinicians have the ability to ask interpreters to modify the volume, make video adjustments or to turn on/off a privacy screen.
A chat feature can be used to ensure precise communication by clarifying commonly misunderstood words and complicated instructions. This feature can be used when clarifying medication dosage as numbers can often sound similar (eg: 15 can often sound like 50) to confirm accurate information is being relayed.
Will you be able to seamlessly scan patient data into the VRI application?
There are many times in healthcare where patients are required to sign medical forms such as procedure consent forms, discharge instructions or medication descriptions, to name a few. We recommend inquiring about whether or not documents can be uploaded to a video chat. This feature enables interpreters to walk patients through each form to eliminate confusion, increase efficiency and ensure accuracy.
Do you have access to advanced reporting and analytics dashboards?
Built-in analytics can provide useful insight to support a more effective language services program. With an intuitive analytics dashboard, you can track comprehensive language services data, including VRI usage and quality metrics, to make more informed decisions. Additionally, online reporting should be available to track usage logs by facility and language across the entire language services spectrum. Calendar views should provide access to data for individual days, weeks, months and years, as well as custom ranges. All interpreting encounters should be automatically logged into the system and available to you online in real-time including date/time, length of encounter, interpreter name, customer location and customer identifier.
Does the VRI provider offer a rating system for interpreter encounters?
Is feedback from each interpreter encounter encouraged or is there a star rating system available? This feedback can support a commitment to quality for VRI companies to deliver an exceptional VRI experience every time.
How InDemand can Help
InDemand interpreting provides a comprehensive suite of language access capabilities and consultative services, including a suite of devices and hardware with experienced medically qualified interpreters and 24/7 help desk support. We offer robust features to support the user experience for both clinicians and patients, including hands-free setting controls, a chat feature, an option to upload documents and a barcode scanning feature. To learn more, visit InDemand Interpreting.