For the fifth consecutive year, InDemand had the opportunity to provide video remote interpreting (VRI) services for the Seattle/King County Clinic held at the KeyArena at Seattle Center September 20 – 23. The four-day, volunteer-driven clinic provides a full range of free dental, vision and medical care to underserved and vulnerable populations in the region. The effort, involving months of preparation and thousands of healthcare professionals and volunteers, transforms KeyArena into the largest clinic of its kind in Washington State.
InDemand is proud to participate in such an important clinic dedicated to supporting the vulnerable and underserved populations throughout our community. Seattle/King County Clinic allows us to realize our vision to ensure every individual, regardless of language, cultural background or disabilities, receives the highest quality healthcare.
As a newcomer to InDemand, this event provided me with a glimpse of the impact language services can have on the lives of patients and their families. That became clear when I saw a Mongolian woman arrive at the clinic with her two-month-old baby. She was frantically inquiring about a post-partum checkup and was struggling to communicate with volunteers until she was connected with a Mongolian VRI interpreter. Once she heard her native language, her face lit up and she cried tears of joy. She was able to relax and get all of her questions answered and left the clinic feeling confident and relieved.
The year in numbers : More than 130 partner organizations, along with more than 4,000 volunteers, contributed to the Seattle/King County Clinic and provided dental, vision and medical care to 3,650 individuals.
This year, the clinic was once again well-staffed and attended. More than 130 organizations, along with more than 4,000 volunteers, contributed to the clinic and provided dental, vision and medical care to 3,650 individuals.
InDemand deployed 20 VRI devices for the event, including the InDemand Essential, InDemand Flex and the mobile iPad. Using InDemand VRI technology, clinicians and staff at the Seattle/King County Clinic were able to immediately access medically qualified interpreters, improving patient and provider communication with limited English proficient (LEP), Deaf and hard of hearing (HOH) patients.
Last year InDemand Interpreting provided more than 8,000 minutes of interpretation in 46 languages to clinic participants. This year we exceeded that number, providing nearly 10,000 minutes of interpretation in more than 47 languages. The most requested languages were Spanish, Amharic and Mongolian.
In addition to donating VRI services, at least 29 InDemand interpreters and employees volunteered at the clinic. Many interpreters who were not scheduled to work in the call center volunteered on their own time to serve as on-site interpreters at the clinic.
How we can help your organization
Effective communication between patients and providers is the key to providing a better patient experience and improved care. InDemand designs products and solutions specifically to support language access, across every clinical setting, to make VRI accessible and convenient. I would love to share more about what we offer and how we can help your organization. Reach out to me directly to learn more at firstname.lastname@example.org.