Introducing the Healthcare Nation Blog by Casey Zanetti, InDemand Interpreting


Healthcare organizations across the country are grappling with a number of major challenges — the transition from volume- to value-based care, compliance with stricter regulations and providing truly patient-centered care. At the heart of these challenges lies the need to better communicate with increasingly diverse patient populations. We are pleased to announce a new InDemand Interpreting blog: Healthcare Nation. In this blog we will examine the challenges healthcare organizations are facing and we will explore ideas about how to best meet their needs.

The demographical statistics are staggering: one in five people in our country speak a language other than English at home, 41 percent of these individuals, or 25.1 million people, are considered limited English proficient (LEP). Over the past two decades, this population has increased 158 percent, the United States is more linguistically diverse than Western Europe and, according to some experts, the U.S. will become the largest Spanish speaking country in the world by 2020.

In light of these statistics and the current healthcare climate, we will explore topics ranging from telehealth, standardization of care and how to reduce risk when providing care to LEP and Deaf and hard of hearing patients.

I have devoted more than a decade of my career to the healthcare industry, and I am committed to supporting the use of technology to help patients, family members and clinicians better serve their patients. At InDemand Interpreting I am incredibly privileged to work with people who are committed to ensuring that every patient in any medical setting receives the highest quality health care, regardless of language, cultural background or disability.


Our InDemand Interpreting team and fellow industry partners are made up of some incredibly smart and talented people. I look forward to tapping into their experience and knowledge when writing this blog. You can expect to hear from InDemand Interpreting CEO Cecil Kost, Critical Measures CEO David Hunt and Telebehavioral Health Institute Executive Director Dr. Marlene Maheu.

We know that better provider-patient communication leads to better outcomes and higher patient satisfaction. In this blog, we are committed to addressing the issues that are most important to you. Please let us know if there’s anything in particular you’d like us to cover or if you have any comments or questions. We look forward to hearing from you!

Highest regards,


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