Nashville General Hospital at Meharry Improves Patient-Provider Communication with Video Remote Interpreting


Nashville General Hospital at Meharry recently announced their collaborative partnership with InDemand to implement video remote (VRI) and over-the-phone (OPI) interpreting across the organization to bridge the communication gap between limited English proficient (LEP), Deaf and hard of hearing (HOH) patients and their clinicians.


Nashville General Hospital is Nashville’s original community-based hospital, committed to providing safe, high quality and cost-effective care for its patients. Patients dealing with communication barriers now have access to VRI and OPI to improve the quality and timeliness of their care. InDemand Interpreting immediately connects healthcare professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDIs).

A few quotes from their recent press release:

“Our goal is to better serve our limited English proficient, Deaf and hard of hearing patients, which is why we adopted video remote and over-the-phone interpreting services,” said Lilia Medina, Manager of Case Management, Nashville General Hospital. “Adoption of this new language access program enables us to continue to fulfill our mission to improve the health and wellness of Nashville by providing equitable access to coordinated patient-centered careand reinforcesNashville General Hospital as a leader in exceptional community healthcare “one neighbor at a time.”

“Providing our patients with immediate access to medically qualified interpreters through VRI and OPI, enables nurses and clinicians to bridge communication gaps, better evaluate a patient’s condition and ultimately, deliver better care,” said Dawn Alexander, Chief Nursing Officer, Nashville General Hospital.

It is a privilege to partner with such a committed organization!  For the full view of the press release:

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