Our Most Highly Attended Webinar: Language Access for Deaf and Hard of Hearing Persons – Patients’ Rights and Providers’ Obligations


Recently, we had the opportunity to host a webinar covering Deaf and hard of hearing (HOH) patients’ legal rights to language access and providers’ legal obligations to accommodate those rights under the ADA and new section 1557 changes to the Affordable Care Act (ACA), which was our best attended webinar to date.

Our goal with this webinar was to support healthcare providers in better understanding their obligations to federal regulations as they pertain to Deaf and HOH patients. To gain a more in-depth perspective of the specifics of the regulation changes to the ACA and how healthcare organizations can remain compliant, please visit our e-book, “Major Changes to the ACA – How Will They Affect Your Language Access Program?


The webinar featured speakers David B. Hunt, CEO of Critical Measures, Kalen Beck, a Senior Consultant with Critical Measures. The speakers addressed the following critical issues when providing care for Deaf and HOH patients:

  • How are the language access rights of LEP, Deaf and HOH patients different?
  • What language access rights do Deaf and HOH patients have under the ADA and new Section 1557 changes to the Affordable Care Act?
  • What must providers (doctors and hospitals) do to comply with federal language access laws for Deaf and HOH patients?
  • Who has the legal right to decide what form of language access accommodation will be provided to Deaf and HOH patients? Patients or providers?
  • New state and federal judicial decisions are affecting the legal rights of Deaf and HOH patients and the legal obligations of providers. How will these decisions change the legal landscape?
  • Many Deaf and HOH patients dislike Video Remote Interpreting. How will recent court decisions affect the use of this rapidly emerging medium?
  • What can be done to improve providers’ level of preparedness to treat Deaf and HOH patients?
  • What are emerging best practices for providing language access to Deaf and HOH patients?

To listen to the full webinar, visit: https://register.gotowebinar.com/register/4086836727409670402?source=Press+Release

Or download the E-book: https://www.indemandinterpreting.com/wp-content/uploads/2016/07/ebook-Major-changes-to-the-ACA-Part2-071316.pdf 

Please join us for our next webinar:

Video Remote Interpreting for Deaf and HOH Patients: Finding Balance in the Midst of Controversy

Thursday, Oct 19, 2017 10:00 AM – 11:00 AM PDT

In this webinar, we will explore the reasons why video remote interpreting (VRI) has been such a controversial topic for Deaf and hard of hearing (HOH) patients and what is being done to strike a balance in the midst of the controversy. We will feature a Certified Deaf Interpreter who will discuss the Deaf patient experience and their distrust associated with VRI. We will briefly review the regulations and laws that protect Deaf and HOH patients and the common pitfalls for providers. Finally, we will explore VRI from the provider side and finish by taking a deep dive into InDemand Interpreting’s approach and best practices to ensure Deaf and HOH patients are provided the means to participate in their own healthcare.

To register for the webinar: https://www.indemandinterpreting.com/blog/video-remote-interpreting-deaf-hoh-patients-finding-balance-midst-controversy/

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