Are Your Interpreters Compliant?

When it comes to determining what a quality and effective language access program looks like, language access managers need to refer to ACA 1557.  The provisions in the most recent update to ACA 1557 states that clinicians can no longer rely on bilingual staff, family, or children. Rather, a ...

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Guidelines for Evaluating High Performing VRI Interpreters for Healthcare

This is the second blog in a series exploring high-performing video remote interpreting programs and what to consider when selecting a language services partner.

One of the most important considerations when selecting a VRI provider is to understand the quality of the interpreters who will be...

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Using Certified Deaf Interpreters (CDI) to Communicate with Deaf Patients

Did you know that in addition to providing medical interpretation services for 28 languages over video, InDemand also offers Certified Deaf Interpreters (CDIs) to support the interpreting needs of Deaf patients and their families? CDIs are a valuable resource for Deaf patients that have...

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Top Five Considerations When Selecting a Video Remote Interpreting Partner for Healthcare

This is the first blog in a series where we will explore excellence in video remote interpreting and what to consider when selecting a language services partner.

Your healthcare organization may be considering video remote interpreting (VRI) to increase language access, improve compliance with...

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Dialysis Clinics Use VRI to Support Patient Privacy, Clinical Accessibility and Convenience

There’s nothing more rewarding in our business than remembering why we do what we do every day. We believe that every patient deserves access to the highest quality healthcare regardless of language, cultural background or disability, and we take pride in knowing our healthcare partners are...

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VRI Provides Culturally Affirming, Non-Biased Care to Limited English Proficient Patients

Community health centers nationwide are grappling with how to meet the needs of a growing and diverse patient population while also striving to improve clinical effectiveness and operate patient-centered safety models. Howard Brown Health, one of the nation’s largest lesbian, gay, bisexual,...

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How a Federal Ruling on the ADA Shifted the Paradigm for Language Access

Language access is an undisputed necessity for patients when they are seeking medical care, and federal laws protect the right to that access. Title IV of the 1964 Civil Rights Act guarantees language access to limited English proficiency (LEP) patients, and the American with Disabilities Act...

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How Do You Know if Interpreters are HIPAA Compliant?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federally mandated law that protects patients' privacy and all identifiable health information from being shared without a patient’s consent. However, the Privacy Rule that is attached to HIPAA allows for minimally...

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The Joint Commission: Inspiring Safe and High-Quality Healthcare

As most healthcare organizations are aware, the Joint Commission is an independent, not-for-profit organization that accredits and certifies healthcare organizations and programs in the United States. Accreditation and certification by the Joint Commission is recognized nationwide as a symbol of...

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Your Office Needs an ASL Interpreter...Now What?

Your medical office has just set an appointment with a Deaf patient. Now you need to arrange for an American Sign Language (ASL) interpreter. If this is the first time your office has needed ASL interpreting, you might not know where to start, but there are straightforward ways to ensure you...

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