Health Equity: How Video Remote Interpreting Is Reducing Disparities in Acute Care Organizations

Healthcare organizations across the country strive to give the best possible treatment to everyone who walks through their doors. However, there are serious barriers to true health equity, no matter how compassionate the healthcare team is. Without acknowledging these challenges and leveraging...

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6 Ways High Performing Video Remote Interpreting Impacts Patient Safety

 

This week we celebrate Patient Safety Awareness Week, an event intended to advance important discussions and inspire action to improve the safety of the health care system for patients and providers. With more than 25 million limited English proficient (LEP) patients living in the United...

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VRI is Breaking Down Language and Cultural Barriers for Deaf and Hard of Hearing Patients

Nine out of ten Deaf people originate from families who hear normally, which means that typically children who are born to hearing families are at an immediate language disadvantage. Most often hearing families are not aware of the communication options for a Deaf child. This can make it...

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Why Service and Support will Make or Break your Video Remote Interpreting Program

This is the sixth blog in a series where we will explore excellence in video remote interpreting and what to consider when selecting a language services partner.

A complete support structure, including a dedicated client services manager, network assessment engineers and 24/7 technical and help...

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Language Access and the Law: The Business Case for Language Access

Healthcare organizations are constantly evolving, adapting to meet the needs of their patients, their staff members, and payer sources. These changes hardly come easily, and each paradigm shift requires strong leaders equipped with cutting-edge technology to make it happen. One major shift...

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Four Features to Consider when Selecting a Video Remote Interpreting Program

This is the fifth blog in a series where we will explore excellence in video remote interpreting and what to consider when selecting a language services partner.      

It is important to select a VRI solution that offers features and functions that satisfy the needs of your providers and their...

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Reliability and Easy Access to Interpreters is Essential to a High Performing VRI Program

This is the fourth blog in a series where we will explore excellence in video remote interpreting and what to consider when selecting a language services partner.

As we continue our exploration of a quality video remote interpreting (VRI) program, it’s also important to consider how easy it is...

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3 Ways to Evaluate the Efficacy of VRI for Deaf Patients

Video remote interpreting (VRI) can be a controversial subject within Deaf and interpreting communities, especially in medical settings. While some believe VRI does not belong in medical settings, others argue that if used responsibly, it can effectively support communication between providers...

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Evaluating the Suitability of Equipment to Support a High Performing VRI Program

This is the third blog in a series where we will explore excellence in video remote interpreting and what to consider when selecting a language services partner.

The equipment used to access a VRI service can be critical to the overall delivery of effective communication with limited English...

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Are Your Interpreters Compliant?

When it comes to determining what a quality and effective language access program looks like, language access managers need to refer to ACA 1557.  The provisions in the most recent update to ACA 1557 states that clinicians can no longer rely on bilingual staff, family, or children. Rather, a ...

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