Is Your Healthcare Compliance Program Effectively Meeting the language Access Needs of Your Organization?

Developing trust with a doctor or healthcare provider can take time. The same can be said for the relationship between patients and interpreters. Many healthcare organizations contract with interpreter agencies to provide language access for their Deaf and limited English proficient (LEP)...

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8 Ways to Evaluate the Quality of a VRI Interpreter

To support communication between clinicians and their limited English proficient, Deaf and hard of hearing patients, healthcare organizations nationwide are partnering with high performing language service providers. But selecting the right VRI partner can be a daunting task. There are many...

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Nurses are the Bedrock of Patient Centered Healthcare

In honor of National Nurses Week, it’s a time for us to celebrate and recognize the vital role nurses play in healthcare today. Their impact on our communities, patients and families is indisputable. Nurses are the backbone of patient care, and every day they are challenged with coordinating...

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How Qualified Medical Interpreters Can Improve Patient Satisfaction and HCAHPS Scores

Today’s healthcare providers are facing the monumental challenge of meeting the communication needs of an ever-growing, diverse patient population, while moving to a value-based care delivery model. This new model requires providers to improve patient outcomes and reduce treatment disparities,...

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Lizette, a Certified Spanish Interpreter, Brings Years of Experience to InDemand

Our interpreters are among the most qualified in the healthcare market, setting the highest standard for credentials, experience and training. This month we celebrate the skill and dedication of our diverse interpreter team and their commitment to ensuring all patients have access to safe, high...

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Health Equity: How Video Remote Interpreting Is Reducing Disparities in Acute Care Organizations

Healthcare organizations across the country strive to give the best possible treatment to everyone who walks through their doors. However, there are serious barriers to true health equity, no matter how compassionate the healthcare team is. Without acknowledging these challenges and leveraging...

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Improving HCAHPS Scores: Proven Strategies to Advance Patient Satisfaction in Hospitals

Patient feedback is crucial when determining what is working—and what isn’t—in acute care settings. While the term “patient-centered care” was just an emerging buzzword only a few decades ago, hospitals today are constantly striving to ensure the patient experience is exceptional.

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Dialysis Clinics Use VRI to Support Patient Privacy, Clinical Accessibility and Convenience

There’s nothing more rewarding in our business than remembering why we do what we do every day. We believe that every patient deserves access to the highest quality healthcare regardless of language, cultural background or disability, and we take pride in knowing our healthcare partners are...

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VRI Provides Culturally Affirming, Non-Biased Care to Limited English Proficient Patients

Community health centers nationwide are grappling with how to meet the needs of a growing and diverse patient population while also striving to improve clinical effectiveness and operate patient-centered safety models. Howard Brown Health, one of the nation’s largest lesbian, gay, bisexual,...

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How Do You Know if Interpreters are HIPAA Compliant?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federally mandated law that protects patients' privacy and all identifiable health information from being shared without a patient’s consent. However, the Privacy Rule that is attached to HIPAA allows for minimally...

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