Health Equity: How Video Remote Interpreting Is Reducing Disparities in Acute Care Organizations

Healthcare organizations across the country strive to give the best possible treatment to everyone who walks through their doors. However, there are serious barriers to true health equity, no matter how compassionate the healthcare team is. Without acknowledging these challenges and leveraging...

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Improving HCAHPS Scores: Proven Strategies to Advance Patient Satisfaction in Hospitals

Patient feedback is crucial when determining what is working—and what isn’t—in acute care settings. While the term “patient-centered care” was just an emerging buzzword only a few decades ago, hospitals today are constantly striving to ensure the patient experience is exceptional.

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Dialysis Clinics Use VRI to Support Patient Privacy, Clinical Accessibility and Convenience

There’s nothing more rewarding in our business than remembering why we do what we do every day. We believe that every patient deserves access to the highest quality healthcare regardless of language, cultural background or disability, and we take pride in knowing our healthcare partners are...

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VRI Provides Culturally Affirming, Non-Biased Care to Limited English Proficient Patients

Community health centers nationwide are grappling with how to meet the needs of a growing and diverse patient population while also striving to improve clinical effectiveness and operate patient-centered safety models. Howard Brown Health, one of the nation’s largest lesbian, gay, bisexual,...

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How Do You Know if Interpreters are HIPAA Compliant?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federally mandated law that protects patients' privacy and all identifiable health information from being shared without a patient’s consent. However, the Privacy Rule that is attached to HIPAA allows for minimally...

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The Joint Commission: Inspiring Safe and High-Quality Healthcare

As most healthcare organizations are aware, the Joint Commission is an independent, not-for-profit organization that accredits and certifies healthcare organizations and programs in the United States. Accreditation and certification by the Joint Commission is recognized nationwide as a symbol of...

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Nashville General Hospital at Meharry Improves Patient-Provider Communication with Video Remote Interpreting

Nashville General Hospital at Meharry recently announced their collaborative partnership with InDemand to implement video remote (VRI) and over-the-phone (OPI) interpreting across the organization to bridge the communication gap between limited English proficient (LEP), Deaf and hard of hearing...

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Nurses are the Backbone of Patient Care: How can we best support their language access needs?

Guest blogger Mary Kate Salley is a healthcare veteran with nearly 30 years of executive experience. As the Executive Vice President Operations at InDemand Interpreting, she leads all client-facing service and functions related to interpreting services, leveraging her long history of delivering...

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Adoption Effectiveness for the Healthcare Setting: Engaging active sponsorship and on-the-ground advocates

This is the third post in a series of articles highlighting adoption effectiveness for the healthcare setting.

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